Troubleshooting

If the app is not loading, try clearing your browser cache and cookies, then log in again. If the issue persists, check the BinHQ status page at binhq.io/status to see if there is a known outage.

If orders are not appearing in the queue, verify that the orders are unfulfilled in Shopify and that the initial sync has completed. New stores may take a few minutes to complete the first product and order sync.

If products are not showing up in BinHQ, check that they are active and published in Shopify. Draft or archived products are not synced. You can trigger a manual sync from the Settings page.

For sync issues, try disconnecting and reconnecting the app from your Shopify admin. This forces a fresh sync of all data. Note that this does not delete your bin configuration or product assignments.

For any issues not covered in this help center, reach out to our support team at hello@binhq.io. We typically respond within a few hours during business days.

When contacting support, please include your store name, a description of the issue, and any error messages you see. Screenshots are especially helpful for visual issues.

For urgent issues affecting your fulfillment operations, include "URGENT" in your email subject line. We prioritize time-sensitive fulfillment issues to minimize disruption to your business.